{"id":357789,"date":"2024-07-02T16:50:58","date_gmt":"2024-07-02T16:50:58","guid":{"rendered":"https:\/\/2024.mujstromecek.cz\/reklamace-2\/"},"modified":"2024-07-30T13:17:17","modified_gmt":"2024-07-30T13:17:17","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/2024.mujstromecek.cz\/sl\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Postopek reklamacije blaga<\/h2>\n\n\n\n<p>V primeru, da izdelek ne ustreza specifikacijam ali pa je v zakonskem roku pri\u0161lo do proizvodne napake na izdelku, prosimo sledite spodnjim navodilom:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Izpolnite spletni reklamacijski protokol, ki ga boste na\u0161li spodaj. V obrazcu morajo biti izpolnjene vse postavke, ozna\u010dene z zvezdico. Zlasti jasno opi\u0161ite napako.<\/li>\n\n\n\n<li>Blago skrbno zapakirajte v transportno embala\u017eo in ga po\u0161ljite s priporo\u010deno po\u0161to na naslov:<br>All4Customer, s.r.o.<br>Pohrani\u010dn\u00ed 25, 703 00 Ostrava<\/li>\n\n\n\n<li>Takoj po prevzemu blaga v skladi\u0161\u010du bomo preverili upravi\u010denost va\u0161e reklamacije.<\/li>\n\n\n\n<li>O rezultatu reklamacije vas bomo obvestili po elektronski po\u0161ti. Popravljeno ali zamenjano blago vam bomo poslali na va\u0161 naslov. \u010ce blaga ni mogo\u010de popraviti in tudi ni ve\u010d v prodaji, vam bomo povrnili celoten znesek za reklamirano blago. \u010ce ste kupili samo ta izdelek (na ra\u010dunu ni drugih artiklov), se vam bodo povrnili tudi stro\u0161ki za prvotno odpremo blaga.<\/li>\n\n\n\n<li>V primeru, da vam bodo finan\u010dna sredstva povrnjena in ste pla\u010dnik DDV, nam morate poslati nazaj podpisan dobropis \u2013 korektivni dav\u010dni dokument. Skeniran dokument lahko po\u0161ljete po e-po\u0161ti ali navadni po\u0161ti. Po prejemu podpisanega dobropisa, bo izvedeno pla\u010dilo z ban\u010dnim nakazilom na ra\u010dun, ki ste ga navedli v obrazcu.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Zahvaljujemo se vam za sodelovanje in upo\u0161tevanje teh smernic. Samo tako lahko vrnemo finan\u010dna sredstva ali reklamacijo re\u0161imo v va\u0161e zadovoljstvo in v najkraj\u0161em mo\u017enem \u010dasu.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"357833\" class=\"elementor elementor-357833 elementor-356122\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d0a74c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d0a74c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-727c57b5\" data-id=\"727c57b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65a0e45 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"65a0e45\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Dal\\u0161\\u00ed&quot;,&quot;step_previous_label&quot;:&quot;Zp\\u011bt&quot;,&quot;step_type&quot;:&quot;text&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"reklamace sl\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"357833\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"65a0e45\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_12262f6 elementor-col-100\">\n\t\t\t\t\t<p><span style=\"font-size: 24px\"><strong>1. Informacije o blagu<\/strong><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-c_objednavky elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-c_objednavky\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u0160tevilka naro\u010dila ali ra\u010duna\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[c_objednavky]\" id=\"form-field-c_objednavky\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nazev_produktu elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nazev_produktu\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIme izdelka\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nazev_produktu]\" id=\"form-field-nazev_produktu\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-popis_zavady elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-popis_zavady\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOpis napake\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[popis_zavady]\" id=\"form-field-popis_zavady\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_ca04555 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca04555\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u017deleni na\u010din poravnave\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_ca04555]\" id=\"form-field-field_ca04555\" class=\"elementor-field-textual elementor-size-md\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Zamenjava\">Zamenjava<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Popravilo\">Popravilo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Dobropis\">Dobropis<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_15782a9 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_15782a9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u0160tevilka ban\u010dnega ra\u010duna v primeru dobropisa (v obliki IBAN-a)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_15782a9]\" id=\"form-field-field_15782a9\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_8883b1e elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8883b1e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 1\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_8883b1e]\" id=\"form-field-field_8883b1e\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f35fdc5 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f35fdc5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 2\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f35fdc5]\" id=\"form-field-field_f35fdc5\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f1875f1 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f1875f1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 3\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f1875f1]\" id=\"form-field-field_f1875f1\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9166ca4 elementor-col-100\">\n\t\t\t\t\t<p><span style=\"font-size: 24px\"><strong>2. Informacije o stranki<\/strong><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-jmeno elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-jmeno\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVa\u0161e ime in priimek\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[jmeno]\" id=\"form-field-jmeno\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-spolecnost elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-spolecnost\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPodjetje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[spolecnost]\" id=\"form-field-spolecnost\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-adresa elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-adresa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUlica in hi\u0161na \u0161tevilka\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[adresa]\" id=\"form-field-adresa\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-mesto elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mesto\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[mesto]\" id=\"form-field-mesto\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-psc elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-psc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPo\u0161tna \u0161tevilka\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[psc]\" id=\"form-field-psc\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-e_mail elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-e_mail\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[e_mail]\" id=\"form-field-e_mail\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-poznamka elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-poznamka\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPripombe\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[poznamka]\" id=\"form-field-poznamka\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_27ab9cb]\" id=\"form-field-field_27ab9cb\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Poslati obrazec<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Postopek reklamacije blaga V primeru, da izdelek ne ustreza specifikacijam ali pa je v zakonskem roku pri\u0161lo do proizvodne napake na izdelku, prosimo sledite spodnjim navodilom: Zahvaljujemo se vam za sodelovanje in upo\u0161tevanje teh smernic. Samo tako lahko vrnemo finan\u010dna sredstva ali reklamacijo re\u0161imo v va\u0161e zadovoljstvo in v najkraj\u0161em mo\u017enem \u010dasu.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-357789","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/pages\/357789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/comments?post=357789"}],"version-history":[{"count":1,"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/pages\/357789\/revisions"}],"predecessor-version":[{"id":357791,"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/pages\/357789\/revisions\/357791"}],"wp:attachment":[{"href":"https:\/\/2024.mujstromecek.cz\/sl\/wp-json\/wp\/v2\/media?parent=357789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}