{"id":356289,"date":"2024-07-02T16:50:58","date_gmt":"2024-07-02T16:50:58","guid":{"rendered":"https:\/\/2024.mujstromecek.cz\/reklamace-2\/"},"modified":"2024-07-05T14:12:48","modified_gmt":"2024-07-05T14:12:48","slug":"reklamacia","status":"publish","type":"page","link":"https:\/\/2024.mujstromecek.cz\/sk\/reklamacia\/","title":{"rendered":"Reklam\u00e1cia"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Postup reklamace zbo\u017e\u00ed<\/h2>\n\n\n\n<p>V p\u0159\u00edpad\u011b, \u017ee produkt nevyhovuje specifikaci, pop\u0159\u00edpad\u011b do\u0161lo k v\u00fdrobn\u00ed vad\u011b v\u00fdrobku v z\u00e1konn\u00e9 lh\u016ft\u011b, pros\u00edm postupujte dle n\u00ed\u017ee uveden\u00fdch pokyn\u016f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Vypl\u0148te&nbsp;online reklama\u010dn\u00ed protokol, kter\u00fd naleznete n\u00ed\u017ee. Ve formul\u00e1\u0159i mus\u00ed b\u00fdt vypln\u011bny v\u0161echny polo\u017eky ozna\u010den\u00e9 hv\u011bzdi\u010dkou. Zejm\u00e9na jasn\u011b popi\u0161te popis z\u00e1vady.<\/li>\n\n\n\n<li>Zbo\u017e\u00ed pe\u010dliv\u011b zabalte do p\u0159epravn\u00edho obalu a ode\u0161lete jej doporu\u010denou z\u00e1silkou na adresu:<br>All4Customer, s.r.o.<br>Pohrani\u010dn\u00ed 25, 703 00 Ostrava<\/li>\n\n\n\n<li>Jakmile zbo\u017e\u00ed ve skladu p\u0159evezmeme, provedeme kontrolu opr\u00e1vn\u011bnosti va\u0161\u00ed reklamace.<\/li>\n\n\n\n<li>O ukon\u010den\u00ed reklamace budete informov\u00e1n\u00ed e-mailem. Opraven\u00e9, nebo vym\u011bn\u011bn\u00e9 zbo\u017e\u00ed bude odesl\u00e1no na va\u0161i adresu. V p\u0159\u00edpad\u011b, \u017ee zbo\u017e\u00ed nelze opravit a ji\u017e se neprod\u00e1v\u00e1, budou vr\u00e1ceny pen\u00edze v cel\u00e9 v\u00fd\u0161i reklamovan\u00e9ho zbo\u017e\u00ed. Pokud jste zakoupili pouze toto zbo\u017e\u00ed (na faktu\u0159e nejsou \u017e\u00e1dn\u00e9 dal\u0161\u00ed polo\u017eky zbo\u017e\u00ed), budou vr\u00e1ceny i va\u0161e n\u00e1klady na prvotn\u00ed odesl\u00e1n\u00ed zbo\u017e\u00ed.<\/li>\n\n\n\n<li>V p\u0159\u00edpad\u011b, \u017ee v\u00e1m budou vr\u00e1ceny finan\u010dn\u00ed prost\u0159edky, a jste pl\u00e1tce DPH, je nutn\u00e9 n\u00e1m podepsan\u00fd dobropis \u2013&nbsp;opravn\u00fd da\u0148ov\u00fd doklad poslat zp\u011bt. M\u016f\u017eete ho poslat oskenovan\u00fd emailem, nebo klasickou po\u0161tou. Po p\u0159ijet\u00ed podepsan\u00e9ho dobropisu zp\u011bt, prob\u011bhne platba bankovn\u00edm&nbsp;p\u0159evodem&nbsp;na \u00fa\u010det uveden\u00fd ve formul\u00e1\u0159i.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>D\u011bkujeme za spolupr\u00e1ci a dodr\u017een\u00ed t\u011bchto&nbsp;pokyn\u016f. Jedin\u011b tak m\u016f\u017eeme vr\u00e1tit finan\u010dn\u00ed prost\u0159edky, nebo reklamaci uzav\u0159\u00edt k va\u0161\u00ed spokojenosti a v co nejkrat\u0161\u00ed dob\u011b.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"356320\" class=\"elementor elementor-356320 elementor-356122\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d0a74c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d0a74c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-727c57b5\" data-id=\"727c57b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65a0e45 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"65a0e45\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;\\u010eal\\u0161ia&quot;,&quot;step_previous_label&quot;:&quot;Sp\\u00e4\\u0165&quot;,&quot;step_type&quot;:&quot;text&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"reklamace sk\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"356320\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"65a0e45\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_12262f6 elementor-col-100\">\n\t\t\t\t\t<span style=\"font-size: 24px\"><strong>1. Inform\u00e1cie o tovare<\/strong><\/span>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-c_objednavky elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-c_objednavky\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u010c\u00edslo objedn\u00e1vky alebo fakt\u00fary\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[c_objednavky]\" id=\"form-field-c_objednavky\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nazev_produktu elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nazev_produktu\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00e1zov produktu\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nazev_produktu]\" id=\"form-field-nazev_produktu\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-popis_zavady elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-popis_zavady\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPopis z\u00e1vady\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[popis_zavady]\" id=\"form-field-popis_zavady\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_ca04555 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca04555\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPreferovan\u00fd sp\u00f4sob vybavenia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_ca04555]\" id=\"form-field-field_ca04555\" class=\"elementor-field-textual elementor-size-md\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"V\u00fdmena\">V\u00fdmena<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Oprava\">Oprava<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Dobropis\">Dobropis<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_15782a9 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_15782a9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u010c\u00edslo bankov\u00e9ho \u00fa\u010dtu v pr\u00edpade dobropisu\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_15782a9]\" id=\"form-field-field_15782a9\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_8883b1e elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8883b1e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografia 1\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_8883b1e]\" id=\"form-field-field_8883b1e\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f35fdc5 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f35fdc5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografia 2\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f35fdc5]\" id=\"form-field-field_f35fdc5\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f1875f1 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f1875f1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografia 3\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f1875f1]\" id=\"form-field-field_f1875f1\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9166ca4 elementor-col-100\">\n\t\t\t\t\t<span style=\"font-size: 24px\"><strong>2. Inform\u00e1cie \n o z\u00e1kazn\u00edkovi<\/strong><\/span>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-jmeno elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-jmeno\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVa\u0161e meno a priezvisko\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[jmeno]\" id=\"form-field-jmeno\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-spolecnost elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-spolecnost\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSpolo\u010dnos\u0165\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[spolecnost]\" id=\"form-field-spolecnost\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-adresa elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-adresa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUlica a \u010d\u00edslo popisn\u00e9\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[adresa]\" id=\"form-field-adresa\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-mesto elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mesto\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[mesto]\" id=\"form-field-mesto\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-psc elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-psc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPS\u010c\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[psc]\" id=\"form-field-psc\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelef\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-e_mail elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-e_mail\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tV\u00e1\u0161 e-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[e_mail]\" id=\"form-field-e_mail\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-poznamka elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-poznamka\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPozn\u00e1mka\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[poznamka]\" id=\"form-field-poznamka\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_27ab9cb]\" id=\"form-field-field_27ab9cb\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Odosla\u0165 formul\u00e1r<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Postup reklamace zbo\u017e\u00ed V p\u0159\u00edpad\u011b, \u017ee produkt nevyhovuje specifikaci, pop\u0159\u00edpad\u011b do\u0161lo k v\u00fdrobn\u00ed vad\u011b v\u00fdrobku v z\u00e1konn\u00e9 lh\u016ft\u011b, pros\u00edm postupujte dle n\u00ed\u017ee uveden\u00fdch pokyn\u016f: D\u011bkujeme za spolupr\u00e1ci a dodr\u017een\u00ed t\u011bchto&nbsp;pokyn\u016f. Jedin\u011b tak m\u016f\u017eeme vr\u00e1tit finan\u010dn\u00ed prost\u0159edky, nebo reklamaci uzav\u0159\u00edt k va\u0161\u00ed spokojenosti a v co nejkrat\u0161\u00ed dob\u011b.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-356289","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/pages\/356289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/comments?post=356289"}],"version-history":[{"count":0,"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/pages\/356289\/revisions"}],"wp:attachment":[{"href":"https:\/\/2024.mujstromecek.cz\/sk\/wp-json\/wp\/v2\/media?parent=356289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}