{"id":358129,"date":"2024-07-02T16:50:58","date_gmt":"2024-07-02T16:50:58","guid":{"rendered":"https:\/\/2024.mujstromecek.cz\/reklamace-2\/"},"modified":"2024-07-31T17:21:58","modified_gmt":"2024-07-31T17:21:58","slug":"reklamacija","status":"publish","type":"page","link":"https:\/\/2024.mujstromecek.cz\/hr\/reklamacija\/","title":{"rendered":"Reklamacija"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Postupak reklamacije robe<\/h2>\n\n\n\n<p>U slu\u010daju da proizvod ne zadovoljava specifikaciju ili je do\u0161lo do tvorni\u010dke gre\u0161ke u zakonskom roku, molimo slijedite upute u nastavku:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>U slu\u010daju da proizvod ne zadovoljava specifikacije ili ako postoji o\u0161te\u0107enje u proizvodnji u zakonskom roku, slijedite upute u daljem tekstu:Ispunite internetski protokol za neophodne reklamacije u nastavku. Sve stavke u obrascu ozna\u010dene zvjezdicom moraju biti ispunjene. Posebno jasno izvr\u0161ite opis kvara.<\/li>\n\n\n\n<li>Pa\u017eljivo spakirajte robu u kontejner za otpremu i po\u0161aljite je preporu\u010denom po\u0161tom na adresu:<br>All4Customer, s.r.o.\u00a0<em>(d.o.o.)<\/em><br>Pohrani\u010dn\u00ed 25, 703 00 Ostrava, Republika \u010ce\u0161ka.<\/li>\n\n\n\n<li>\u010cim preuzmemo robu, provjerit \u0107emo ispravnost Va\u0161e reklamacije.<\/li>\n\n\n\n<li>O rezultatu reklamacije bit \u0107ete obavije\u0161teni putem e-po\u0161te. Popravljena ili razmijenjena roba bit \u0107e poslana na Va\u0161u adresu. Ako se roba ne mo\u017ee popraviti ili se vi\u0161e ne prodaje, vratit \u0107emo Vam cjelokupni iznos reklamirane robe. Ako ste kupili samo ovaj proizvod (na fakturi nema drugih stavki), nadoknadit \u0107e Vam se i tro\u0161kovi prvobitne isporuke robe.<\/li>\n\n\n\n<li>U slu\u010daju da Vam se sredstva povrate, a vi ste obveznik PDV-a, potrebno je poslati nam potpisani kreditni list \u2013 korektivni porezni dokument. Mo\u017eete ga skenirati i poslati e-po\u0161tom ili obi\u010dnom po\u0161tom. Nakon povratka potpisanog kreditnog lista, uplata se vr\u0161i bankovnim prijenosom na ra\u010dun naveden u obrascu.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Zahvaljujemo Vam se na suradnji i pridr\u017eavanju ovih smjernica. To je jedini na\u010din na koji mo\u017eemo vratiti Vam sredstva ili da reklamaciju rije\u0161imo u Va\u0161u korist i na Va\u0161e zadovoljstvo te u najkra\u0107em mogu\u0107em roku.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"358246\" class=\"elementor elementor-358246 elementor-356122\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d0a74c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d0a74c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-727c57b5\" data-id=\"727c57b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65a0e45 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"65a0e45\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Dal\\u0161\\u00ed&quot;,&quot;step_previous_label&quot;:&quot;Zp\\u011bt&quot;,&quot;step_type&quot;:&quot;text&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"reklamace hr\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"358246\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"65a0e45\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_12262f6 elementor-col-100\">\n\t\t\t\t\t<p><span style=\"font-size: 24px;\"><strong>1. Informacije o robi<\/strong><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-c_objednavky elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-c_objednavky\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBroj narud\u017ebe ili fakture\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[c_objednavky]\" id=\"form-field-c_objednavky\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nazev_produktu elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nazev_produktu\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNaziv produkta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nazev_produktu]\" id=\"form-field-nazev_produktu\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-popis_zavady elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-popis_zavady\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOpis kvara\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[popis_zavady]\" id=\"form-field-popis_zavady\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_ca04555 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca04555\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPreferirani na\u010din namirenja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_ca04555]\" id=\"form-field-field_ca04555\" class=\"elementor-field-textual elementor-size-md\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Zamijena\">Zamijena<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Popravak\">Popravak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Kredit\">Kredit<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_15782a9 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_15782a9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBroj bankovnog ra\u010duna u slu\u010daju kreditne liste (u obliku IBAN).\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_15782a9]\" id=\"form-field-field_15782a9\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_8883b1e elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8883b1e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 1\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_8883b1e]\" id=\"form-field-field_8883b1e\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f35fdc5 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f35fdc5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 2\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f35fdc5]\" id=\"form-field-field_f35fdc5\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f1875f1 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f1875f1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFotografije 3\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f1875f1]\" id=\"form-field-field_f1875f1\" class=\"elementor-field elementor-size-md  elementor-upload-field\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9166ca4 elementor-col-100\">\n\t\t\t\t\t<p><span style=\"font-size: 24px;\"><strong>2. Informacije o kupcu<\/strong><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-jmeno elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-jmeno\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVa\u0161e ime i prezime\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[jmeno]\" id=\"form-field-jmeno\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-spolecnost elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-spolecnost\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNaziv tvrtke\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[spolecnost]\" id=\"form-field-spolecnost\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-adresa elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-adresa\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUlica i ku\u0107ni broj\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[adresa]\" id=\"form-field-adresa\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-mesto elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mesto\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tGrad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[mesto]\" id=\"form-field-mesto\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-psc elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-psc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPO\u0160TANSKI BROJ\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[psc]\" id=\"form-field-psc\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-e_mail elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-e_mail\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[e_mail]\" id=\"form-field-e_mail\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-poznamka elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-poznamka\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNapomena\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[poznamka]\" id=\"form-field-poznamka\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_27ab9cb]\" id=\"form-field-field_27ab9cb\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Po\u0161alji obrazac<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Postupak reklamacije robe U slu\u010daju da proizvod ne zadovoljava specifikaciju ili je do\u0161lo do tvorni\u010dke gre\u0161ke u zakonskom roku, molimo slijedite upute u nastavku: Zahvaljujemo Vam se na suradnji i pridr\u017eavanju ovih smjernica. To je jedini na\u010din na koji mo\u017eemo vratiti Vam sredstva ili da reklamaciju rije\u0161imo u Va\u0161u korist i na Va\u0161e zadovoljstvo te [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-358129","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/pages\/358129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/comments?post=358129"}],"version-history":[{"count":1,"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/pages\/358129\/revisions"}],"predecessor-version":[{"id":358130,"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/pages\/358129\/revisions\/358130"}],"wp:attachment":[{"href":"https:\/\/2024.mujstromecek.cz\/hr\/wp-json\/wp\/v2\/media?parent=358129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}